@book{224514,
	author = {Dunklee, Dennis R.},
	title = {You sound taller on the telephone},
	publisher = {Corwin Press},
	year = {c1999.},
	address = {Thousand Oaks, Calif.},
	url = {http://www.loc.gov/catdir/enhancements/fy0658/98051238-d.html}
}