00853nam a2200253Ia 4500 305803 20160527185208.0 031117s2009 mauad frbi 1 0 spa 9789701072776 Mayagüez HD 9980.5 .Z4518 2009 658.8 Z48s3 Zeithaml, Valarie A. 191908 Local Marketing de servicios Valarie A. Zeithaml,Marie Jo Bitner,Dwayne D. Gremler;rev. técnica Juan Pablo Calderón Dávalos,Irma López Espinosa. México McGraw-Hill 2009. 5th ed. 709 p. 26 cm. eigm 11/2011 Includes index. Services industries Marketing. 168862 Local Marketing 131165 Local Customer services 83493 Local Bitner, Mary Jo. 62682 Local 224227 224227 0 0 lc 0 HD_9980_500000000000000__Z4518_2009 0 mbl 78546 12 12 20 2016-05-27 UNIVERSITY BOOKS, INC. 45.00 488724 0 HD 9980.5 .Z4518 2009 50000003208864 2016-05-27 00:00:00 r:305803 6