TY  - BOOK
AU  - Nayar,Vineet
AU  - Atmella,Emili
TI  - Primero, los empleados los clientes después: como trnasformar de arriba a abajo la gestión empresarial convencional
T2  - Harvard Business. Management
SN  - 9788492956579
PY  - 2011///
CY  - Barcelona
PB  - Profit
KW  - Management
KW  - Employee participation
KW  - Local
KW  - Customer relations
KW  - Organizational change
KW  - Corporate culture
N1  - Translation of: Employees first, customers second : turning conventional management upside down; Includes bibliographical references
ER  -