@book{223478,
	author = {Nayar, Vineet and Atmella, Emili.},
	title = {Primero, los empleados los clientes después},
	publisher = {Profit},
	year = {2011.},
	series = {Harvard Business. Management},
	address = {Barcelona},
	note = {Translation of: Employees first, customers second : turning conventional management upside down.}
}