Locker, Kitty J. <br/><br/>
Business Communication: Building Critical Skills 
Kitty O. Locker,Stephen Kyo Kaczmarek. 
 - 5 th ed. 
 - New York  Mc GrawHill  2011. 
 - xxxi,575 p.  ill.  24 cm. 
<br/><br/>Includes index. 
<br/><br/><label>ISBN: </label>9780073403151 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication