@book{222319,
	author = {Katz, Ralph.},
	title = {The human side of managing technological innovation},
	publisher = {Oxford University Press},
	year = {2004.},
	address = {New York},
	edition = {2nd ed.},
	url = {http://www.loc.gov/catdir/toc/ecip042/2003007795.html}
}