@book{222314,
	author = {Hoffman, K. Douglas. and Bateson, John E. G.},
	title = {Services marketing},
	publisher = {Thomson /South-Western},
	year = {c2006.},
	address = {Mason, OH},
	edition = {3rd ed.},
	note = {Rev. ed of: Essentials of services marketing. 2nd ed. c2002.},
	url = {http://www.loc.gov/catdir/toc/fy0607/2005934852.html}
}