Ongoing crisis communication planning, managing, and responding
W. Timothy Coombs.
- 3 th ed.
- Tousand Oaks,CA SAGE Publications c2012.
- 231 p. ill. 24 cm.
Includes bibliographical references and index.
A need for more crisis management knowledge-Effects of the online worldon crisis communication and crisis management -- Proactive management functions and crisis management -- The crisis prevention process-- Crisis preparation : part I -- Crisis preparation : part IIEpiloge:Lessons and challenges for crisis communication.Appendix:Possible case studies.Final observations and lessons.