@book{219955,
	author = {Reece, Barry L. and Brandt, Rhonda.},
	title = {Effective human relations : interpersonal and organizational applications / Barry L. Reece, Rhonda Brandt, Karen F. Howie.},
	address = {Mason, OH : South-Western Cengage Learning, c2011.},
	edition = {11th ed.}
}