@book{219171,
	author = {United States},
	title = {Quarterly report on informal consumer complaints and inquiries},
	publisher = {Federal Communications Commission, Consumer & Governmental Affairs Bureau},
	year = {2002},
	address = {Washington, D.C.},
	note = {Title from caption (viewed Mar. 22, 2006)},
	url = {http://purl.access.gpo.gov/GPO/LPS67521}
}