TY - BOOK ED - United States TI - The President's quality award program CY - Washington, D.C. PB - U.S. Office of Personnel Management KW - United States KW - Office of Personnel Management KW - Local KW - Total quality management in government KW - Awards KW - Performance awards N1 - Description based on: 2004; title from caption (viewed Feb. 4, 2008) UR - http://purl.access.gpo.gov/GPO/LPS90396 ER -