@book{219135,
	author = {United States},
	title = {The President's quality award program},
	publisher = {U.S. Office of Personnel Management},
	address = {Washington, D.C.},
	note = {Description based on: 2004; title from caption (viewed Feb. 4, 2008)},
	url = {http://purl.access.gpo.gov/GPO/LPS90396}
}