Matthews, Joseph R. <br/><br/>
The customer-focused library  re-inventing the library from the outside-in 
Joseph R. Matthews. 
 - Santa Barbara, Calif.  Libraries Unlimited  c2009. 
 - xviii, 95 p.  ill.  26 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Traditional library thinking -- The constraints of tradition -- It's all about the customer -- Library as place -- The library collection -- Library services -- Information technology -- Library staffing -- Removing the shackles of tradition. 
<br/><br/><label>ISBN: </label>9781591588757 (pbk : alk. paper) 1591588758 (pbk : alk. paper) 
<br/><br/><label>LCCN: </label>2009026359 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Public libraries--United States.<br/>Organizational change<br/>Libraries--Marketing.<br/>Libraries and community<br/>Library users<br/>Public services (Libraries)
<br/><br/><label>LC Class. No.: </label>Z731  / .M339 2009 
<br/><br/><label>Dewey Class. No.: </label>027.473  / M4381c