@book{216677,
	author = {Bowman-Kestner, Prudence. and Ray, Larry.},
	title = {The conflict resolution training program},
	publisher = {Jossey-Bass},
	year = {2002.},
	address = {San Francisco, Calif.},
	edition = {1st ed.},
	url = {http://www.loc.gov/catdir/bios/wiley044/2002265900.html}
}