TY  - BOOK
AU  - Stapenhurst,Tim
TI  - The benchmarking: book a how-to-guide to best practice for managers and practitioners
SN  - 9780750689052
PY  - 2009///
CY  - New York
PB  - Butterworth-Heinemann
KW  - Total quality management
KW  - Benchmarking Management
KW  - Local
N1  - Includes bibliographical references and index
ER  -