Stapenhurst, Tim <br/><br/>
The benchmarking  book a how-to-guide to best practice for managers and practitioners 
Tim Stapenhurst. 
 - New York  Butterworth-Heinemann  2009. 
 - xli,454 p.  23 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780750689052 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management<br/>Benchmarking Management