Timm, Paul R. <br/><br/>
Customer service  career success through customer satisfaction 
Paul R. Timm. 
 - 5 th ed. 
 - Upper Saddle River, NJ  Prentice Hall  c2010. 
 - xxii, 226 p.  ill.  23 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780135063972 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Success in business<br/>Customer relations<br/>Consumer satisfaction
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .T513 1998 
<br/><br/><label>Dewey Class. No.: </label>658.8/12