TY  - BOOK
AU  - Goetsch, David L.
AU  - Davis,Stanley
TI  - Quality management for organizational excellence : introduction to total quality / David L. Goetsch, Stanley B. Davis
SN  - 9780135019672
CY  - Upper Saddle River, N.J. : Prentice Hall, c2010.
KW  - Total quality management
N1  - Rev. ed. of: Quality management : introduction to total quality management for production, processing, and services. 5th ed. 2006; Includes bibliographical references and index
ER  -