Goetsch, David L. <br/><br/>
Quality management for organizational excellence : introduction to total quality / David L. Goetsch, Stanley B. Davis. 

 - 6th ed. 
 - Upper Saddle River, N.J. : Prentice Hall, c2010. 
 - xvii, 634 p. : ill. ; 29 cm. 
<br/><br/> Rev. ed. of: Quality management : introduction to total quality management for production, processing, and services. 5th ed. 2006. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780135019672 0135019672 
<br/><br/><label>LCCN: </label>2008040391 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management