@book{215747,
	author = {Goetsch, David L. and Davis, Stanley},
	title = {Quality management for organizational excellence : introduction to total quality / David L. Goetsch, Stanley B. Davis.},
	address = {Upper Saddle River, N.J. : Prentice Hall, c2010.},
	edition = {6th ed.},
	note = {Rev. ed. of: Quality management : introduction to total quality management for production, processing, and services. 5th ed. 2006.}
}