Evans, James R. <br/><br/>
Administración y control de calidad  James R. Evans y William M. Lindsay. 

 - 7a ed. 
 - México  Cengage Learning  2008. 
 - 783 p.; 
<br/><br/>Includes bibliographical references + CD-ROM and index. 
<br/><br/><label>ISBN: </label>9789706868367 9706868364 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control<br/>Quality assurance<br/>Total quality management