From conflict to conciliation  how to defuse difficult situations 
William WatsonPurkey, John J. Schmidt, John Novak, editors. 
 - Thousand Oaks, California.  Corwin  c2010. 
 - xv,166p.  23 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781412979863 
<br/><br/><label>Subjects--Topical Terms: </label><br/>School crisis management<br/>School management and organization<br/>Conflict management