TY - BOOK AU - Cooperman,Susan H. TI - Professional office procedures SN - 9780135156643 U1 - 651.374 PY - 2009/// CY - New York PB - Prentice Hall KW - Office practice KW - Local KW - Secretaries KW - Vocational guidance KW - United States N1 - Includes index; Incluye CD-ROM titulado Student cd-rom to accompany Professional office procedures fifth edition. Disponible en el libro.; Workplace skills and responsibilities -- Working effectively: time management and interaction with colleagues -- The written word -- Oral communications -- Processing the mail -- Computers in the office -- Information and records management: filing -- Meetings and conferences -- Business travel -- Business terminology -- The office environment and design -- Seeking employment -- The interview and job offer -- Career advancement to management -- Diversity in the workplace: understanding those you work with -- Stress management -- Business etiquette -- Tips of the trade ER -