Burton, Sharon. <br/><br/>
Office procedures for the 21st century 
Sharon Burton, Nelda Shelton. 
 - 8th ed. 
 - xxiii, 616 p.  28 cm. New York  Prentice Hall  c2011. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780135063897 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Office practice--Handbooks, manuals, ect.