Allen, Jennifer M. <br/><br/>
Administration and management in criminal justice  a service quality approach 
Jennifer M. Allen, Rajeev Sawhney. 
 - Thousand Oaks, Calif.  Sage Publications  c2010. 
 - xvii, 529 p.  23 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Defining management and organization -- Open versus closed systems -- Service quality approach -- Environmental influences -- Conflict, power, and ethical issues -- Motivation -- Leadership -- Communication -- Police administration -- Courts -- Probation and parole -- Prisons, jails, and detention centers -- Security management -- Measuring organizational effectiveness and service quality. 
<br/><br/><label>ISBN: </label>9781412950817 (pbk.) 
<br/><br/><label>LCCN: </label>2009037022 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Criminal justice, Administration of<br/>Police administration<br/>Leadership
<br/><br/><label>LC Class. No.: </label>HV7419  / .A49 2010 
<br/><br/><label>Dewey Class. No.: </label>364.068  / A4251a