TY  - BOOK
AU  - Norman,Donald A.
TI  - Emotional Design: why we love (or hate) everyday things. 
SN  - 0465051359
AV  - BF531 N67 2004
U1  - 155.9/11 21
PY  - 2004///
CY  - New York, United States
PB  - Basic Books , A Member of the Perseus Books Group , 
KW  - Emotions and cognition
KW  - Local
KW  - Industrial design
KW  - Psychological aspects
KW  - Design
N1  - Include index; Includes bibliographical references (p. 243-248); Contents: 
Prologue: Three Teapots 3 --
Part I: The meaning of things --
1. Attractive things work better 17 -- 
2. The multiple faces of emotion and design 35 -- 
Part II. Design in practice --
3. Three levels of design : visceral, behavioral and reflective 63 -- 
4. Fun and games 99 -- 
5. People, places and things 135 -- 
6. Emotional machines 161 -- 
7. The future of robots 195 -- 
Epilogue: we are all designers 213 --
Personal Reflections and Acknowledgments 229 --
Notes 235 --
References 243 --
Index 249 --
N2  - "Did you ever wonder why cheap wine tastes better in fancy glasses? Or why washing and polishing your car seems to make it drive better? New research has shown that attractive things really do work better." "In the last decade, the design community has made products easier to use, largely due to Donald Norman's The Design of Everyday Things. But as he demonstrates in this book, we don't just use a product, we become emotionally involved with it. Emotional Design demonstrates for the first time the profound influence of this deceptively simple idea." "Don Norman draws on a wealth of examples and the very latest scientific insights in this exploration of the emotional impacts of objects in our everyday world. His The Design of Everyday Things showed why the products we use should not be confusing, irritating, and frustrating. Emotional Design explains why they must also be attractive, pleasurable, and fun." --
ER  -