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  <titleInfo>
    <title>How customers think</title>
    <subTitle>essential insights into the mind of the market</subTitle>
  </titleInfo>
  <name type="personal">
    <namePart>Zaltman, Gerald</namePart>
    <role>
      <roleTerm authority="marcrelator" type="text">creator</roleTerm>
    </role>
  </name>
  <typeOfResource>text</typeOfResource>
  <genre authority="marc">bibliography</genre>
  <originInfo>
    <place>
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    <dateIssued encoding="marc">2003</dateIssued>
    <issuance>monographic</issuance>
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  <language>
    <languageTerm authority="iso639-2b" type="code">eng</languageTerm>
  </language>
  <physicalDescription>
    <form authority="marcform">print</form>
    <form authority="gmd">txt</form>
    <extent>xxii, 323 p. ill. 25 cm.</extent>
  </physicalDescription>
  <tableOfContents>Part I : Preparing for an expedition -- A voyage from the familiar -- A voyage to new frontiers -- Part II : Understanding the mind of the market -- Illuminating the mind : consumers' cognitive unconscious -- Interviewing the mind/brain : Metaphor elicitation : appendix -- Interviewing the mind/brain : Response latency and neuroimaging -- Come to think of it -- Reading the mind of the market : using consensus maps -- Memory's fragile power -- Memory, metaphor, and stories -- Stories and brands -- Part III : Thinking differently and deeply -- Crowbars for creative thinking -- Quality questions beget quality answers -- Launching a new mind-set.</tableOfContents>
  <note type="statement of responsibility">Gerald Zaltman.</note>
  <note>Includes bibliographical references (p. 291-310) and index.</note>
  <subject authority="lcsh">
    <topic>Consumer behavior</topic>
    <topic>Psychological aspects</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Creative thinking</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Marketing</topic>
    <topic>Psychological aspects</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Consumers</topic>
    <topic>Psychology</topic>
  </subject>
  <classification authority="lcc">HF5415.32 Z35 2003</classification>
  <classification authority="ddc" edition="21">658.8/342</classification>
  <identifier type="isbn">1578518265 </identifier>
  <identifier type="isbn">9781578518265</identifier>
  <identifier type="lccn">2002011666</identifier>
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    <recordCreationDate encoding="marc">030910</recordCreationDate>
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