01513nam a2200313Ia 4500 293890 20160527202846.0 091203s1998 sp 001 0 spa 9580448167 DLC DLC DLC HF5415.5 .H53 1998 658.812 H6331b E 21 Hiebeler, Robert. 235011 Local Best practices : building your business with custormer-focused solutions. Spanish Las mejores prácticas Arthur Andersen identifica soluciones enfocadas en el cliente para disparar los resultados de la empresa Robert Hiebeler, Thomas B. Kelly y Charles Ketteman ; traducción : Adriana de Hassan. Barcelona Grupo Editorial Norma c1998. xvi, 262 p. 23 cm. "Arthur Andersen." Includes index. Customer services Management Case studies. 83493 Local Industrial management Case studies. 114430 Local Customer services Quality control Case studies. 83493 Local Kelly, Thomas B. 241634 Local Ketteman, Charles. 241908 Local Arthur Andersen & Co. 55005 Local Contributor biographical information http://www.loc.gov/catdir/bios/simon053/97045739.html Publisher description http://www.loc.gov/catdir/description/simon051/97045739.html Table of contents only http://www.loc.gov/catdir/enhancements/fy0645/97045739-t.html 213456 213456 0 0 ddc 0 658_812000000000000_H6331B_E 0 evl 354956 10 10 1 2016-05-27 Borders 9.74 441762 0 658.812 H6331b E 80000002403163 2016-05-27 00:00:00 r:293890 6