00755nam a2200193Ia 450000100070000000500170000700800410002402000150006504900230008010000360010324500960013925000110023526000320024630000190027850400510029765000360034899900190038495201580040329223720160527202529.0090903s2005    nyu             1 0 eng    a0072938056  aArecibo Biblioteca1 aLucas, Robert W.91284842Local10aCustomer servicebbuilding successful skills for the twenty-first centurycRobert W. Lucas.  a3a ed.  aBostonbMc Graw Hillc2005.  a415 p.b25 cm.  aIncludes bibliographical references and index.00aCustomer services9834932Local  c211962d211962  00102ddc406658_812000000000000_L933C708abl9350500a1b1c17d2016-05-27i436764l0o658.812 L933cp60000010089958r2016-05-27 00:00:00xr:292237y6