00585nam a2200181Ia 4500 292237 20160527202529.0 090903s2005 nyu 1 0 eng 0072938056 Arecibo Biblioteca Lucas, Robert W. 128484 Local Customer service building successful skills for the twenty-first century Robert W. Lucas. 3a ed. Boston Mc Graw Hill 2005. 415 p. 25 cm. Includes bibliographical references and index. Customer services 83493 Local 211962 211962 0 0 ddc 0 658_812000000000000_L933C 0 abl 350500 1 1 17 2016-05-27 436764 0 658.812 L933c 60000010089958 2016-05-27 00:00:00 r:292237 6