00504nam a2200157Ia 450000100070000000500170000700800410002402000150006510000280008024500960010825000110020426000320021530000190024750400510026665000290031729223720160527202529.0090903s2005    nyu             1 0 eng    a00729380561 aLucas, Robert W.2Local10aCustomer servicebbuilding successful skills for the twenty-first centurycRobert W. Lucas.  a3a ed.  aBostonbMc Graw Hillc2005.  a415 p.b25 cm.  aIncludes bibliographical references and index.00aCustomer services2Local