what we do, how much time it takes, what it costs, how we can do it better Dougherty, Richard M. creator text bibliography mdu Lanham, Md Scarecrow Press 2008 monographic eng

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xviii, 269 p. ill. 26 cm. The roots of scientific management -- The impact of technology : environments, productivity, and staff roles -- Identifying targets of opportunity -- Identifying the problem : diagnostic tools -- Preparing for a study -- Block diagram -- Tools for process analysis -- Tools for special situations -- Forms and templates -- Tracking systems : throughput/delay analysis -- Self-administered diary studies -- Work sampling -- Direct time study -- Costs -- Assessing current activities -- Designing streamlined activities -- Implementing new activities -- Managing organizational change. Richard M. Dougherty. Rev. ed. of: Scientific management of library operations. 2nd ed. 1982. Includes bibliographical references and index. Library Administration Z678 .D6 2008 025.1 D732s Dougherty, Richard M. 9780810851986 (pbk. : alk. paper) 0810851989 (pbk. : alk. paper) 2007040288 DLC 071005 20160527202254.0 290808