Streamlining library services what we do, how much time it takes, what it costs, how we can do it better
Richard M. Dougherty.
- Lanham, Md. Scarecrow Press 2008.
- xviii, 269 p. ill. 26 cm.
The roots of scientific management -- The impact of technology : environments, productivity, and staff roles -- Identifying targets of opportunity -- Identifying the problem : diagnostic tools -- Preparing for a study -- Block diagram -- Tools for process analysis -- Tools for special situations -- Forms and templates -- Tracking systems : throughput/delay analysis -- Self-administered diary studies -- Work sampling -- Direct time study -- Costs -- Assessing current activities -- Designing streamlined activities -- Implementing new activities -- Managing organizational change.