@book{210697,
	author = {Connor, Elizabeth},
	title = {An introduction to reference services in academic libraries},
	publisher = {Haworth Information Press},
	year = {c2006.},
	series = {Haworth series in introductory information science textbooks},
	address = {New York},
	url = {http://www.loc.gov/catdir/toc/ecip0610/2006008061.html}
}