@book{210127,
	author = {Dalkir, Kimiz.},
	title = {Knowledge management in theory and practice},
	publisher = {Elsevier/Butterworth Heinemann},
	year = {c2005.},
	address = {Amsterdam},
	url = {http://www.loc.gov/catdir/toc/fy0601/2005045074.html}
}