@book{210015,
	author = {Carter, Louis.},
	title = {Best practices in organization development and change},
	publisher = {Jossey-Bass/Pfeiffer},
	year = {c2001.},
	address = {San Francisco},
	note = {ESTE LIBRO INCLUYE UN DISCO},
	url = {http://www.loc.gov/catdir/bios/wiley043/2001038195.html}
}