@book{209604,
	author = {King, Cheryl Simrell. and Zanetti, Lisa A.},
	title = {Transformational public service},
	publisher = {M.E. Sharpe},
	year = {2005.},
	address = {Armonk, New York},
	url = {http://www.loc.gov/catdir/toc/ecip0420/2004017170.html}
}