TY - BOOK AU - Denhardt,Janet Vinzant AU - Denhardt,Robert B. TI - The new public service: serving, not steering SN - 9780765619983 (cloth : alk. paper) AV - JF1351 .D4495 2007 U1 - 351 22 PY - 2007/// CY - Armonk, N.Y. PB - M.E. Sharpe KW - Public administration KW - United States N1 - Includes bibliographical references (p. 197-211) and index; Public administration and the new public management -- The roots of the new public service -- Serve citizens, not customers -- Seek the public interest -- Value citizenship over entrepreneurship -- Think strategically, act democratically -- Recognize that accountability isn't simple -- Serve rather than steer -- Value people, not just productivity -- The new public service in action -- Conclusion UR - http://www.loc.gov/catdir/toc/ecip075/2006038943.html ER -