TY  - BOOK
AU  - Kern,M.Kathleen
TI  - Virtual reference best practices: tailoring services to your library
SN  - 9780838909751 (alk. paper)
AV  - Z711.45 K47 2009
U1  - 025.52 22
PY  - 2009///
CY  - Chicago
PB  - American Library Association
KW  - Electronic reference services Libraries
KW  - Local
N1  - Includes bibliographical references and index; Defining virtual reference -- Implementing virtual reference : is it the right thing, right now? -- Who are we doing this for? -- Buy-in : gaining commitment and support -- Policies : setting expectations of who, when, and what -- Selecting software -- Communication : do I have to learn a new language? -- Determining a staffing model -- Assessing the costs : budgeting for virtual reference -- Collaborative virtual reference -- Aspects of training -- Marketing your virtual reference service -- Assessment and evaluation : how are we doing? -- The road ahead : next steps and emerging technologies
ER  -