01320nam a2200217Ia 4500 287800 20160527201604.0 080404s2009 ilu b 001 0 eng 2008015379 9780838909751 (alk. paper) DLC DLC Z711.45 K47 2009 025.52 K396v 22 Kern, M. Kathleen. Local 119963 Virtual reference best practices tailoring services to your library M. Kathleen Kern. Chicago American Library Association 2009. 148 p. 28 cm. Includes bibliographical references and index. Defining virtual reference -- Implementing virtual reference : is it the right thing, right now? -- Who are we doing this for? -- Buy-in : gaining commitment and support -- Policies : setting expectations of who, when, and what -- Selecting software -- Communication : do I have to learn a new language? -- Determining a staffing model -- Assessing the costs : budgeting for virtual reference -- Collaborative virtual reference -- Aspects of training -- Marketing your virtual reference service -- Assessment and evaluation : how are we doing? -- The road ahead : next steps and emerging technologies. Electronic reference services Libraries Local 91216 208076 208076 0 0 ddc 0 025_520000000000000_K396V 0 evl 332649 10 10 1 2016-05-27 ALA 45.00 424190 0 025.52 K396v 80000002360397 2017-05-18 00:00:00 r:287800 6