01274nam a2200205Ia 450000100070000000500170000700800410002401000170006502000310008204000130011305000220012608200220014810000300017024500920020026000490029230000190034150400510036050506060041165000510101728780020160527201604.0080404s2009    ilu      b    001 0 eng    a  2008015379  a9780838909751 (alk. paper)  aDLCcDLC00aZ711.45bK47 200900a025.52bK396v2221 aKern, M. Kathleen.2Local10aVirtual reference best practicesbtailoring services to your librarycM. Kathleen Kern.  aChicagobAmerican Library Associationc2009.  a148 p.c28 cm.  aIncludes bibliographical references and index.0 aDefining virtual reference -- Implementing virtual reference : is it the right thing, right now? -- Who are we doing this for? -- Buy-in : gaining commitment and support -- Policies : setting expectations of who, when, and what -- Selecting software -- Communication : do I have to learn a new language? -- Determining a staffing model -- Assessing the costs : budgeting for virtual reference -- Collaborative virtual reference -- Aspects of training -- Marketing your virtual reference service -- Assessment and evaluation : how are we doing? -- The road ahead : next steps and emerging technologies. 0aElectronic reference services Libraries2Local