Kern, M. Kathleen. <br/><br/>
Virtual reference best practices  tailoring services to your library 
M. Kathleen Kern. 
 - Chicago  American Library Association  2009. 
 - 148 p.  28 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Defining virtual reference -- Implementing virtual reference : is it the right thing, right now? -- Who are we doing this for? -- Buy-in : gaining commitment and support -- Policies : setting expectations of who, when, and what -- Selecting software -- Communication : do I have to learn a new language? -- Determining a staffing model -- Assessing the costs : budgeting for virtual reference -- Collaborative virtual reference -- Aspects of training -- Marketing your virtual reference service -- Assessment and evaluation : how are we doing? -- The road ahead : next steps and emerging technologies. 
<br/><br/><label>ISBN: </label>9780838909751 (alk. paper) 
<br/><br/><label>LCCN: </label>2008015379 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Electronic reference services Libraries
<br/><br/><label>LC Class. No.: </label>Z711.45  / K47 2009 
<br/><br/><label>Dewey Class. No.: </label>025.52  / K396v