The next generation reference services Steiner, Sarah K. Madden, M. Leslie. text bibliography ilu Chicago Association of College and Research Libraries 2008 monographic eng

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ix, 160 p. ill. 23 cm. What is common about learning commons? : a look at the reference desk in this changing environment / Tim Daniels, Caroline Cason Barratt -- Personalizing the library via research consultations / Iris Jastram and Ann Zawistoski -- Reaching beyond the walls of the library / Brenda L. Johnson and Laurie A. Alexander -- Solution focused reference : counselor librarianship revisited / Ross T. LaBaugh -- Embedded library, embedded librarian : strategies for providing reference services in online courseware / Meredith G. Farkas -- The IM cometh : the future of chat reference / Stephen Francoeur -- Friending our users : social networking and reference services / Cliff Landis -- Preemptive reference : coming out from behind the desk / Brian S. Mathews -- Wikis and collaborative reference services / John Russell -- Get in the game : adapting library services to the needs of gamers / Chad Boeninger -- From desk to Web : creating safety nets in the online library / Jerilyn Veldof -- Be you, be unique : how to create competitive reference services by being strategically different / Jill S. Stover -- Expanding patron services : effectively managing, training, and implementing new reference services / Jennifer Ander and Connie Strittmatter. edited by Sarah K. Steiner and M. Leslie Madden. Includes bibliographical references. n-us--- Academic libraries Reference services United States Reference librarians Effect of technological innovations on Library information desks United States Internet in library reference services United States Electronic reference services Libraries United States Reference services (Libraries) Forecasting Z675.U5 D425 2008 025.52 D459 9780838909645 (pbk. : alk. paper) 2008004797 DLC 080204 20181009022715.0 287632