The reference librarian's policies, forms, guidelines, and procedures handbook  with CD-ROM 
 Policies, forms, guidelines, and procedures handbook 
[compiled by] Rebecca Brumley. 
 - New York  Neal-Schuman Publishers  c2006. 
 - 339 p.  28 cm.  1 CD-ROM (4 3/4 in.) 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>The reference department : mission and management -- The reference department : personnel -- Reference collections : selection and evaluation -- Reference services : circulation and interlibrary loan (ILL) of materials -- Reference services : query categories, resources, and assistance offered -- Reference services : in-person patron assistance -- Reference services : virtual reference -- Reference services : children. 
<br/><br/><label>ISBN: </label>1555705693 (alk. paper) 
<br/><br/><label>LCCN: </label>2006003071 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Library rules and regulations--Canada--Case studies.<br/>Library rules and regulations--United States.--Case studies.<br/>Reference services (Libraries)--United States.--Handbooks, manuals, etc.<br/>Reference services (Libraries)--Canada--Handbooks, manuals, etc.
<br/><br/><label>LC Class. No.: </label>Z711  / .R4444 2006 
<br/><br/><label>Dewey Class. No.: </label>025.52  / R3323