@book{207665,
	author = {Brumley, Rebecca},
	title = {The reference librarian's policies, forms, guidelines, and procedures handbook},
	publisher = {Neal-Schuman Publishers},
	year = {c2006.},
	address = {New York},
	url = {http://www.loc.gov/catdir/toc/ecip068/2006003071.html}
}