TY - BOOK AU - Phillips,Jack J. TI - Return on investment in training and performance improvement programs T2 - Improving human performance series SN - 0750676019 (alk. paper) AV - HF5549.5.T7 P434 2003 U1 - 658.3/124 21 PY - 2003/// CY - Amsterdam, Boston PB - Butterworth-Heinemann KW - Employees KW - Training of KW - Evaluation KW - Handbooks, manuals, etc KW - Local KW - Rate of return N1 - Includes bibliographical references and index ER -