@book{206889,
	author = {Holtsnider, Bill. and Jaffe, Brian D.},
	title = {It manager's handbook},
	publisher = {Elsevier},
	year = {c2007.},
	address = {New York},
	edition = {2nd ed.},
	note = {Includes bibliographical references (p. 535-555) and index.}
}