TY  - BOOK
AU  - Laughlin,Sara
AU  - Wilson,Ray W.
TI  - The quality library: a guide to staff-driven improvement, better efficiency, and happier customers
SN  - 9780838909522 (alk. paper)
AV  - Z678 .L345 2008
U1  - 025.1 22
PY  - 2008///
CY  - Chicago
PB  - American Library Association
KW  - Library Administration
KW  - United States
KW  - Local
KW  - Customer services
KW  - Library planning
KW  - Total quality management
N1  - Includes bibliographical references (p. 137-139) and index
ER  -