01178nam a2200313Ia 4500 286082 OCoLC 20210506062856.0 070725s2008 ilua b 001 0 eng 2007030710 9780838909522 (alk. paper) 0838909523 (alk. paper) (OCoLC)157023432 DLC DLC YDXCP BTCTA BAKER C#P BWX n-us--- PUXA Z678 .L345 2008 025.1 L374q 22 Laughlin, Sara Local 123604 The quality library a guide to staff-driven improvement, better efficiency, and happier customers Sara Laughlin and Ray W. Wilson. Chicago American Library Association 2008. xiv, 144 p. ill. 28 cm. Includes bibliographical references (p. 137-139) and index. Library Administration United States. Local 125797 Customer services United States. Local 83493 Library planning United States. Local 125879 Total quality management United States. 180799 Wilson, Ray W. Local 189619 206621 206621 0 0 ddc 0 025_100000000000000_L374Q 0 evref 324308 10 10 9 2016-05-27 American Library 49.50 419595 0 025.1 L374q 80000002347238 2016-05-27 00:00:00 r:286082 9