01072nam a2200289Ia 4500001000700000003000600007005001700013008004100030010001700071020003100088020002800119035002100147040004400168043001200212050002100224082002100245100002600266245013700292260004900429300003000478504006400508650005000572650004500622650004400667650004500711700002600756286082OCoLC20210506062856.0070725s2008    ilua     b    001 0 eng    a  2007030710  a9780838909522 (alk. paper)  a0838909523 (alk. paper)  a(OCoLC)157023432  aDLCcDLCdYDXCPdBTCTAdBAKERdC#PdBWX  an-us---00aZ678b.L345 200800a025.1bL374q2221 aLaughlin, Sara2Local14aThe quality libraryba guide to staff-driven improvement, better efficiency, and happier customerscSara Laughlin and Ray W. Wilson.  aChicagobAmerican Library Associationc2008.  axiv, 144 p.bill.c28 cm.  aIncludes bibliographical references (p. 137-139) and index. 0aLibrary AdministrationzUnited States.2Local 0aCustomer serviceszUnited States.2Local 0aLibrary planningzUnited States.2Local 0aTotal quality managementzUnited States.1 aWilson, Ray W.2Local